Responsible Gaming
At AstroMania, providing a fun and entertaining gaming experience is our top priority, but we are also deeply committed to ensuring a safe and responsible environment for all our players. Responsible gaming is at the core of our operations, and we believe that betting should always be an enjoyable pastime, not a source of stress. The AstroMania online casino offers a range of tools and resources to help players manage their activity and play within their limits. For more information about our mission, you can read the AstroMania about us page. This guide outlines our commitment to player protection and the support systems we have in place.
Our Commitment to Player Safety
We actively promote a culture of responsible gaming by empowering players with the knowledge and tools to control their gambling habits. Our platform is designed to offer a secure space where entertainment is balanced with player welfare. We encourage everyone to view gambling as a form of leisure and to stay mindful of the time and money spent.
Recognising Problem Gambling
It’s important to be aware of the signs of potential problem gambling. If gambling stops being fun, it might be time to take a step back. Consider the following questions:
- Are you spending more money or time gambling than you can afford?
- Do you find yourself chasing losses?
- Has gambling started to negatively affect personal relationships or work?
- Do you feel restless or irritable when you try to stop or cut down on gambling?
- Are you hiding the extent of the gambling from family or friends?
Answering yes to one or more of these may indicate a need to seek help or use our responsible gaming tools.
Tools to Help You Stay in Control
AstroMania provides a suite of easy-to-use tools designed to help players manage their gambling effectively. These can be accessed directly from the account settings.
Deposit Limits
Players can set daily, weekly, or monthly limits on the amount of money they can deposit into their account. This is a practical way to manage a budget and ensure spending stays within affordable levels. Once a limit is reached, no further deposits can be made until the period resets.
Session Limits
To help manage the time spent playing, a session limit can be set. This tool will automatically log a player out of the account after a pre-determined amount of time has passed, providing a clear stopping point for gameplay.
Cooling-Off Period
If a short break from gambling is needed, the cooling-off option allows players to temporarily suspend their account for a period ranging from 24 hours to several weeks. During this time, access to the account for depositing or playing will be blocked.
Self-Exclusion
For those who feel they need a longer and more formal break from gambling, self-exclusion is available. This tool blocks account access for a minimum of six months. This is a significant step, and we recommend considering it carefully. To activate self-exclusion, players can contact our support team.
Reality Checks
Reality checks are automatic in-game notifications that appear at set intervals. These reminders display how long a player has been active, along with total wins and losses for the session. This feature helps maintain awareness of time and spending during gameplay.
Preventing Underage Gambling
AstroMania strictly enforces an 18+ policy. It is illegal for anyone under the age of 18 to open an account or play on our platform. We utilise robust KYC (Know Your Customer) verification procedures to confirm the age and identity of all players, typically before the first withdrawal is processed.
Getting Further Assistance
If gambling is causing issues, professional help is available. We strongly encourage anyone who needs support to reach out to one of Australia’s confidential and free services:
- Gambling Help Online: Provides 24/7 online counselling and support.
- Gambler’s Help: Offers phone support and financial counselling across Australia.
- Lifeline: A national charity providing 24-hour crisis support and suicide prevention services.